Terms and Conditions

Welcome to the official website of First Help Training & Surviving.

We kindly ask you to read carefully the following terms and conditions, in order to understand the function of our website and to be easier for us to serve you in a better and faster way.

Enrolling to a course:

The scheduled trainings are presented on a calendar (green color), in each product page (training program) The booking of a course binds a place on the date of your selection, but will be valid, only after the payment is completed. On training of high demand, there is a possibility of keeping a priority order, based on the date of payment completion.

If any training / seminar that you are interested in does not have a scheduled date, please contact us, and we will find a way to serve you!

If you choose to pay via Bank Transfer, the payment should be completed within five (5) workdays, after the booking. In any other occasion our company has the right not to accept the participant’s enrollment to a course.

Cancellation Policy

Due to the “nature” of the service provided, we kindly inform you that there is no refund policy. In case of inability of a participant to attend a training / seminar already paid, participation will be transferred to a later date, after the proper consultation. Money refund is issued ONLY in case of permanent cancellation of the scheduled course, with sole responsibility of our company.

In any case, we encourage you to get in touch with us, in order to declare that you need or want to cancel your booking of a course. You can contact us either via telephone at 210-5756800, or on our website contact form, or via e-mail at info@firsthelp.gr.

Any course/booking cancellations that do not meet the above conditions will not be accepted.

Ways of Payment:

We support the following ways of payment:

  • Credit, debit or prepaid card
  • PayPal
  • Basnk Transfer (Piraeus Bank)



These terms and conditions govern the use of this website (hereafter the “Site”) and must be read before you make any use of it. These terms and conditions will apply to all visits and use of the site, as well as information (including, but not limited to, text, graphics, photographs, images, animations, audio , illustrations, and software) and the services (collectively the “Content”) provided to you on or through the site. By accessing and using the site, you give your approval to these terms and conditions in full, in addition to any law or regulation applicable to the website, the Internet, and / or the World Wide Web. If you do not agree to these terms and conditions as a whole, you must leave the site and make no further use of it.


The site is owned and operated by First Help Training & Surviving (hereafter the “Company”).

The content of the site is the property of the Company or its affiliates, licensors and / or content providers. All forms of the site, including, but not limited to, general design and content, are protected by (commercial) presentation, copyright, moral rights, trademark, design right (registered or not); and other laws on copyright. Except as expressly permitted under this Agreement or other agreements with the Company, no part of the site or content may be copied or retransmitted by any means and the site, its content and all relevant rights will remain at the exclusive property of the responsible member of the company or its licensors.


Copyright for the content as a whole is owned by the Company. Unless otherwise expressly permitted within the site, you are allowed to view, play, print and transfer documents, sound, and video on the site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works, transfer or sell any content. Except as expressly permitted under the copyright law, you may not reuse any content without the prior written consent of the Company. This prohibition of use extends to the use of any content on any other site or computer network environment. You are not allowed to remove any copyright, trademark or other proprietary information from the content of the site.

If you load the software (including, but not limited to, screensavers, images, videos, and backgrounds) from the site, software, including any files or images embedded in or produced by the software; and the data accompanying the software (collectively, the “Software”) is licensed to you by the Company that has the full right to this and all intellectual property rights contained therein. Your ownership rights are limited to the way in which the software is recorded and you may not redistribute, sell, reverse the mechanism, disassemble, or otherwise reduce the software in a human readable form.


All product names and trademarks of the Company used on the site are trademarks or registered trademarks, unless otherwise stated. You may not copy, reproduce, republish, upload, post, transmit, distribute, or modify its trademarks in any way, including any other site or environment, without the express prior authorization of the Company.


The Site and its contents are provided “as is” and without any express or implied warranties of any kind, including but not limited to, implied warranties of quality, fitness for a particular purpose, and non-infringement as defined by law . The content on this site is for general information only and does not constitute advice.

The Company does not represent or warrant that the content of the site is accurate, complete, error free, or that access to the site will be continuous, that any imperfections on the site will be corrected, or that the site or host server is virus-free or any harmful elements. In addition, the Company does not offer any warranties regarding the use of the site and / or its content in terms of correctness, adequacy, usefulness, timeliness, reliability or otherwise in any case as defined by the law.

The Company reserves the right to suspend, withdraw or modify all or any part of the site at any time without notice and without incurring any liability.


You use the website at your own will and responsibility. Any of the Company’s employees, directors or agents or any other party involved in the creation, production or provision of the Site, will not be liable for any loss or damage including, but not limited to, direct, indirect, special or consequential damages arising either to the contract, tort (including negligence) or otherwise.


The links provided on the site, allow you to access sites other than First Help Training & Surviving. Such links are provided because they may be of interest to you or allow you access to additional products or services provided by third parties. First Help Training & Surviving is not responsible for the content or changes to content on these sites. Therefore, you have access to these sites entirely at your own risk and you should note that these other sites may be using cookies, data collection or personal data, and we therefore advise you to review the terms of use and confidentiality of these sites prior to their use.


It is forbidden to use the site to place or transmit any material that is, or may be, threatening, false, misleading, defamatory, indiscriminate, obscene, pornographic, abusive, illegal or any other material, that might recommend or encourage behavior that would be considered a criminal offense, violate the rights of any party or otherwise may cause civil liability or violate any law. It is also forbidden to use the site for advertising or commercial purposes.


The Company may make it possible for others to view and distribute the content produced by you, for example via e-mails, to other persons. When using such services, you agree that the Company acts only as a passive mean of distribution and is not responsible for the content of the communications and materials produced by you or other users. The Company reserves the right, in its sole discretion, to block and remove any communications and materials that it considers to be inconsistent with these terms and conditions or otherwise not acceptable to it.


If you are under the age of 16, you must seek permission from a parent or guardian before:

  • Enroll to a course
  • E-mail the company, or ask us to email you anything
  • Send us any kind of information
  • Join any contest or game that requests information about you or offers gifts.

If you continue to use the site and the services offered, you confirm that you have obtained permission from a parent or guardian to do so.


These terms and conditions are governed by the laws of Greece and the parties are currently subject to the non-exclusive jurisdiction of the Greek courts. If any part of these terms and conditions becomes void, this does not affect the validity of the other terms.



Privacy Policy

The security of the information you provide to us to communicate with you and to receive our news is an important priority for us. That is why we take care to manage these elements with security and respect for our customers.

On the occasion of the new GDPR, which starting May 25, 2018, we would like you to consider the following:

Data collection

We collect your data with great care from the day of your registration on our website, the participation in a training program or the registration in our newsletter. We also take into account any modifications on your part.

Data processing

For the proper operation of First Help Training & Surviving, we process your data only for the necessary tasks, such as ensuring your participation, sending training certificates, and adapting our services and offers based on your needs.

Data retention period

The data is retained by our company for as long as your account remains active or until it is deactivated, or until you ask us to delete them on your behalf.

Data processor

Data Processing is done by First Help Training & Surviving, which takes all the necessary measures of protection, in order to keep your data safe. Similar measures are taken by any third party partners of our company, in order to provide you information services.

Client Rights

You always reserve the right to modify your data, request a copy of the files stored in our records, or request that you no longer want to receive our news (unsubscribe).


Data may be transferred, stored and processed within or outside the European Union and anywhere in the world but will not be disclosed to anyone outside the Company, its affiliates or other companies providing assistance and support services to its customers . We will keep your personal data for a reasonable amount of time or as required by law.

This information will be dealt with in accordance with the European Parliament’s GDPR 2016/679 (GDPR), in accordance with the national legislations subsequently enacted by the Directive.


By submitting your information, you consent to the use of the information, by the way specified in this policy. If we change the privacy policy, we will announce the changes on this page, and we will place the alerts on other pages of the site so that you can know the information we collect and how we use them at any time. Please note that continued use of the service indicates that you agree to any such changes.


The Company uses cookies, which are small amounts of information we store on your computer. Most Internet browsers can be configured to alert you when you receive a “cookie” (which allows you to decide whether or not to accept it) or to reject all cookies. If you choose to decline cookies from this site, some features may not be usable by you.

If you have not set up your browser to reject cookies, our system will distribute cookies to your computer when you visit this site. Cookies make it easier for you to use the site during your future visits, for example, by reducing the number of items to be imported if you have given us before. They also allow us to control the use of the site and adjust its content for you.


Minors should not provide their personal data without parental consent.


The links provided on our site may lead you to access websites outside the control of the Company. Personal data provided to the Company will not be transferred to other sites by selecting the links. Such links are provided because they may be of interest to you or allow you to access additional products or services provided by third parties. The Company is not responsible for the way these sites use personal data.


You have the right to view the information stored for you and you may ask us to make any necessary changes to ensure that it is accurate and up-to-date. If you’d like to do so, please contact us.